Steward: NetSuite customer portal for Shopify
Everything they ordered. Everything they owe. Everything they need to do next.
Customers on NetSuite-backed Shopify stores can’t see their own order status, invoices or balance, because that data lives in NetSuite. So they call or email your team. Steward puts their NetSuite account inside Shopify Customer Accounts, where they already log in.
For your buyers
What buyers can do in Steward
One account page, with their NetSuite records in it.
01
Track orders
NetSuite sales order, fulfillment and shipment status for every order, including orders placed by phone, EDI or a sales rep.
02
View and pay invoices
Open and paid invoices with due dates and amounts, and payment from the account page.
03
See their balance
Open balance and what is past due, pulled from NetSuite.
04
Download documents
Invoices, credit memos and other NetSuite documents.
05
Reorder
Repeat a previous order in a few clicks.
For your team
Why it matters to your team
Fewer support calls
Order-status, invoice-copy and balance questions stop reaching your customer service and AR teams.
Faster payment
Buyers who can see and pay invoices online pay without a chase email.
One login
No separate NetSuite customer center, and no extra portal for buyers to remember.
Under the hood
How Steward works
Steward is a Shopify customer account extension connected to your NetSuite account. It shows each logged-in buyer only their own records, and caches NetSuite data so pages stay fast without adding load on NetSuite.
Seibert Consulting Group installs and configures Steward on your store through custom distribution. It is not listed on the Shopify App Store, because every install is set up against your NetSuite account and customer structure. It pairs with a Shopify–NetSuite integration built by the SCG Team or with your existing connector.
Your buyer
Logs in to their normal Shopify customer account
↓
Steward
Customer account extension · shows only that buyer’s records · cached for speed
↓
NetSuite
Orders, fulfillments, invoices, balance and documents
FAQ
Questions
Do buyers need a NetSuite login?
No. They use their normal Shopify customer account; Steward reads the matching NetSuite customer records.
Does it work for B2B companies with several buyers?
Yes. Steward is designed for company accounts, where each buyer sees the records they are authorized for.
Do we need Shopify Plus?
Customer account extensions run on Shopify’s new customer accounts. We confirm plan and setup requirements for your store during scoping.
Can Steward work with an integration we already have?
Yes. Steward reads NetSuite directly; it does not depend on which connector syncs your orders.
Stop answering “where’s my invoice?”
Let your buyers find it themselves, in the Shopify account they already use.