Erewhon Market
They needed to stabilize and optimize their NetSuite WMS while integrating a more comprehensive
WMS to handle their complex logistics.
Client Background
Erewhon Market, a premier Southern California grocery store chain, is renowned for its high-quality organic foods and celebrity-endorsed products. With multiple locations and a reputation for exclusive, high-end products, Erewhon faced significant challenges in managing their warehouse operations and tax compliance efficiently. Their existing NetSuite WMS was not meeting their operational needs, leading to inefficiencies in inventory management, order fulfillment, and tax management.
Challenges
Erewhon Market needed to stabilize and optimize their NetSuite WMS while integrating a more comprehensive warehouse management system to handle their complex logistics. Additionally, they required a robust solution for managing sales and use tax compliance to keep up with their expanding operations and customer base.
SCG Team Solution
The Seibert Consulting Group (SCG Team), based in Palm Springs, California, and recognized as Southern California’s premier NetSuite agency, was enlisted to tackle these challenges. SCG Team's proximity to Erewhon’s high-visibility locations made them the perfect partner for this project. SCG Team’s approach included:
1. Rescue and Optimization of NetSuite WMS
Warehouse Management System Optimization: SCG Team reorganized and redesigned Erewhon’s warehouse layout and processes in the NetSuite WMS system, implementing a new pick-and-pack strategy. This optimization significantly reduced receiving and fulfillment times.
Barcode Scanning and Mobile Management: SCG Team introduced advanced barcode scanning and mobile barcode management, enabling real-time inventory tracking and reducing manual errors.
2. Introduction of RF-SMART Warehouse Management System:
Advanced WMS Features: SCG Team introduced Erewhon to the RF-SMART WMS, which offered enhanced features including cross-docking, bin management, and mobile barcode scanning. This system provided a more expansive solution compared to the existing NetSuite WMS.
Integration with Shipping and Label Printing Solutions: The integration of RF-SMART with Erewhon’s shipping and label printing processes streamlined operations, ensuring accurate and timely deliveries.
3. Avalara Sales and Use Tax Management System:
Comprehensive Tax Management: SCG Team implemented Avalara’s sales and use tax management system, including the Avalara Matrix Master product, to automate and streamline tax compliance. This ensured accurate tax calculations and reporting across all Erewhon locations.
Results
Enhanced Operational Efficiency: The reorganization of the warehouse and the integration of advanced barcode scanning technology streamlined operations, allowing Erewhon to handle increased volumes effectively.
The introduction of RF-SMART WMS provided a comprehensive solution for inventory management, cross-docking, and bin management, significantly improving warehouse efficiency.
Improved Customer Satisfaction: Faster order fulfillment and accurate deliveries led to higher customer satisfaction and loyalty, reinforcing Erewhon’s reputation for exceptional service.
Accurate Tax Compliance: The implementation of Avalara’s tax management system ensured precise tax calculations and reporting, reducing the risk of non-compliance and associated penalties.
Increased Sales Channels: Optimized warehouse operations and tax compliance allowed Erewhon to expand their sales channels and better serve their growing customer base.
Conclusion
The SCG Team’s expertise in warehouse management and tax compliance has positioned Erewhon Market for continued success and growth. With optimized systems and processes, Erewhon is now better equipped to manage their operations and serve their customers, maintaining their legacy as a leader in the high-end grocery market. The SCG Team’s strategic location and premier status in Southern California have made them an ideal partner for Erewhon’s high-visibility, celebrity-endorsed market.
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