When starting a new Business, the Requirements may be very limited but as the Business expands the Requirements increase gradually and then exponentially. That is why NetSuite SiteBuilder was perhaps crucial for your Business’s eCommerce efforts at the beginning. Currently, you might be having difficulties imposed by NetSuite SiteBuilder’s deficiencies and limits on integrating new eCommerce features into Your Business. If that is the case, then you should consider upgrading your NetSuite eCommerce product from NetSuite SiteBuilder to SuiteCommerce Advanced. Here are some of the main reasons why your Business should upgrade from SiteBuilder to SuiteCommerce Advanced:
1. Optimized Design and Capability to Customize
The previous NetSuite eCommerce product, SiteBuilder, did not come with pre-built theme designs but merchants were offered theme-based templates and server-side configuration options for each section of a NetSuite SiteBuilder web store and its pages. However, there were many features that you could only access on a desktop device and the NetSuite SiteBuilder application was not mobile responsive. For instance, a web store user on NetSuite SiteBuilder was only capable of viewing their My Account section and checking out when using a desktop.
On the other hand, NetSuite SuiteCommerce Advanced comes with a highly responsive UI and offers merchants and their developers complete access to view the source code of the application, allowing developers to optimize UI designs and perfect UI and UX capabilities through pixel-perfect theme layouts. When merchants are given access to the source code, they get an opportunity to modify the main application services and features. Integrating NetSuite SuiteCommerce Advanced with other systems becomes much easier and faster than with the old, deprecated NetSuite SiteBuilder.
2. Advanced UI and More Opportunities for Sales
When it comes to eCommerce, the most important aspect is to convert potential customers to loyal customers. One of the key tools for converting customers is a good UI design. NetSuite SiteBuilder web stores invariably require additional customizations and costly plugins for an acceptable browsing experience. This makes customer conversion a hard task using NetSuite SiteBuilder, and one of the reasons why NetSuite has discontinued its support of the SiteBuilder product.
NetSuite SiteBuilder had a search engine that utilizes keywords to provide the SiteBuilder web store customer with an adequate search facility and relevant search results. However, the merchant does not have an opportunity to personalize content or make dynamic merchandising. Suppose the customer wants to use functions such as quick view, reviews, sharing and ratings. The merchant would then have to install additional add-ons to facilitate these features using NetSuite SiteBuilder.
NetSuite SuiteCommerce Advanced proves to be the most perfect tool for your business because it has a broad functionality out of the box which is meant for maximizing the potential sales, facilitating customer retention and aiding customers to find the products they are looking for quickly and easily. NetSuite SuiteCommerce Advanced also integrates out-of-the-box Elastic Search, type-ahead recommendations, fuzzy matching and other criteria for searching. In fact, NetSuite SuiteCommerce boasts dynamic merchandising capabilities and faceted navigation that functions per heuristic data gathered by your NetSuite system.
Interestingly, merchants can create recommendation algorithms and display widgets with featured product selections based on items in the cart, location, browsing behavior, higher margins and best sellers to enhance the customer experience during the product browsing and online web store shopping experience using NetSuite SuiteCommerce.
3. High Performance, Fast and Secure Transactions
If you want to run a successful eCommerce web store, then you should consider investing in security, performance and speed to ensure that your web store customers can view different products in your assortment and selection quickly and easily. Using NetSuite SiteBuilder, the server-side and other software modules used to provide the online shopping experience were really an outmoded software architecture compared to NetSuite SuiteCommerce Advanced. This makes the experience of placing an order quite slow for your online web store customers which translates into a poor customer experience. The result of such poor customer experiences and web store performances is a low customer conversion rate.
When you migrate to NetSuite SuiteCommerce Advanced, there is a modern one-page architecture (OPA) for the application which enhances the speed and performance of your online web store. It also has a single secured domain across the entire shopping and checkout experience for enhanced security and customers will not have a hard time maneuvering on your web store with the advanced navigation and faceted search features of NetSuite SuiteCommerce Advanced. As a result, your Business will achieve high online sales and web store conversion rates using NetSuite SuiteCommerce.
FAQs
How can businesses improve their speed to service customers and accuracy of real-time information with SuiteCommerce Advanced?
Seamless Integration and Automation
- Integrated Systems: SuiteCommerce Advanced connects seamlessly with your existing systems, reducing redundancy and manual input. Automated data flow between inventory, order management, and customer service modules enhances efficiency.
- Automation Tools: Utilize automation to handle routine tasks. Automated inventory updates and order processing reduce errors and free up resources for customer-focused tasks.
Enhanced Real-Time Data Access
- Live Updates: Gain access to real-time data across all customer touchpoints. From inventory levels to order status, ensure your team and customers have accurate, up-to-the-second information.
- Unified Dashboard: A centralized dashboard provides a comprehensive view of key metrics, allowing for quick adjustments and informed decision-making.
Optimized Customer Experience
- Faster Response Times: With streamlined workflows and immediate access to pertinent data, your customer service team can respond to inquiries swiftly, enhancing customer satisfaction.
- Personalized Interactions: By accessing a single source of truth for customer interactions and preferences, tailor-make experiences that resonate with your customers and address their unique needs.
Performance and Scalability
- Robust Infrastructure: SuiteCommerce Advanced’s infrastructure can handle increased traffic and transaction volumes without compromising on performance, ensuring speedy service delivery even during peak times.
- Scalable Solutions: As your business grows, the platform scales alongside, offering continuous improvement without the need for significant reinvestments.
Conclusion
By adopting SuiteCommerce Advanced, businesses can significantly enhance their operational efficiency. With integrated automation, real-time data accessibility, and improved performance, companies can deliver superior service quickly and accurately.
What are the benefits of deploying a digital experience integrated with an ERP solution using SuiteCommerce Advanced?
The Benefits of Integrating Digital Experience with ERP Using SuiteCommerce Advanced
Enhanced Customer Engagement
- Integrate a tailored digital experience for both B2B and B2C customers, streamlining their interactions through accessible dashboards. This setup allows for customer-specific pricing, stock checks, document management, and a full suite of self-service options, all enhancing user satisfaction.
Comprehensive Data Management
- Centralize vital customer, product, stock, and accounting information. Real-time data access means businesses can respond swiftly to inquiries and provide accurate information, boosting the overall speed and precision of customer service.
Interactive Search and Product Features
- With an enhanced search feature, customers can locate products and explore attributes with ease, ensuring a seamless browsing experience. This interactivity aids in improving conversion rates by making product discovery straightforward and engaging.
Simplified Future Scaling
- By deploying a single solution that’s seamlessly integrated with an ERP system, businesses future-proof their operations. This means growth doesn’t require disparate systems; everything evolves as part of one coherent platform.
Improved Service Efficiency
- The integrated system reduces latency in service delivery, allowing for quicker response times and efficient management of customer needs. This capability translates into improved customer satisfaction and loyalty.
This holistic integration not only optimizes the customer journey but also enhances back-end processes, creating a more efficient and responsive business environment.
How does SuiteCommerce Advanced provide an optimal omnichannel experience for businesses?
How SuiteCommerce Advanced Delivers an Optimal Omnichannel Experience
Seamless Integration Across Channels
- This platform integrates marketing efforts across email, social media, websites, and physical store campaigns. Businesses benefit from a streamlined approach that ensures consistent messaging and customer interaction.
Flexible Customization Options
- With limitless customization capabilities, businesses can tailor their webstores to meet unique needs and branding requirements. This flexibility allows for a more personalized customer journey, fostering brand loyalty and engagement.
Unified Business Operations
- By combining eCommerce functions with key business operations such as inventory, order management, customer support, and financials, SuiteCommerce Advanced provides businesses with a holistic view. This integration means that all crucial business data—including customer profiles, orders, and inventory—is accessible in one centralized system.
Device Agnostic Engagement
- Offering optimal functionality on any device, the platform ensures that customers enjoy a seamless shopping experience whether they’re browsing on a smartphone, tablet, or desktop.
Through these robust features, SuiteCommerce Advanced empowers businesses to deliver a cohesive and efficient omnichannel experience, keeping them ahead in today’s complex retail landscape.
How do both NetSuite SiteBuilder and SuiteCommerce Advanced support global eCommerce operations?
How Do Both NetSuite SiteBuilder and SuiteCommerce Advanced Support Global eCommerce Operations?
Localized Experiences
- Adapt your online store to cater to different regions by offering multiple language options. This ensures your customers can navigate and shop in their preferred language, enhancing the shopping experience.
Tax Compliance
- Simplify the complexity of international transactions with built-in functionalities for handling diverse tax regulations. Automatically adjust to the specific tax requirements of each country, ensuring compliance and reducing administrative burdens.
Multiple Currencies
- Cater to global customers by supporting a variety of currencies. Allow shoppers to view prices and complete transactions in their currency of choice, removing barriers related to currency conversion and building trust with your audience.
Region-Specific Customization
- Implement country-specific modifications easily, such as localized promotions or product availability, ensuring your offerings are relevant to each market’s needs and preferences.
Through these features, both platforms provide a comprehensive solution for businesses looking to expand their eCommerce presence globally, maintaining operational efficiency and customer satisfaction worldwide.
What are the similarities between NetSuite SiteBuilder and SuiteCommerce Advanced?
What Are the Similarities Between NetSuite SiteBuilder and SuiteCommerce Advanced?
Unified Cloud-Based Platform
- Both are built on a cloud-based infrastructure, ensuring centralized management and accessibility.
Support Across Business Models
- Whether your focus is on B2C, B2B, or custom business models, both solutions offer support to accommodate various needs.
Diverse Payment Options
- They allow for flexible payment processes, including integration with popular payment gateways, invoicing options, and management based on credit limits.
Shipping Integration
- Both platforms provide capabilities for integration with major shipping carriers, streamlining the logistics of order fulfillment.
Dynamic Pricing and Terms
- Advanced pricing features, such as customer-specific pricing, tailored payment terms, and credit limits, are offered by both.
Real-Time Inventory Management
- With real-time inventory tracking across multiple locations—whether online, in-store, or at the warehouse—both systems ensure efficient stock management.
Comprehensive Customer Insights
- Gain a 360-degree view of customer interactions across retail branches, online platforms, and customer service, enhancing customer relationship management.
Flexible Add-Ons
- Enhance the default experience with modules like Checkout 2.0 and My Accounts for a more tailored and advanced user engagement.
Global eCommerce Readiness
- They cater to international markets with features that support multiple languages, tax configurations, and currency conversions.
Multi-Web Store Management
- Both solutions allow businesses to manage multiple web stores from a single backend, streamlining operations across various online presences.
Each of these features makes both NetSuite SiteBuilder and SuiteCommerce Advanced a powerful choice for businesses looking to expand or optimize their online commerce activities.
In a Nutshell
Your Business has to expand beyond the limits of NetSuite’s deprecated SiteBuilder eCommerce product. One way of making your online sales expansion unlimited is by integrating modern eCommerce solutions such as NetSuite’s SuiteCommerce Advanced into your Business. NetSuite SuiteCommerce Advanced is the ultimate eCommerce tool your Business can utilize to win online sales in your market and meet your Customers’ requirements. Be bold and take your Business to the next level with the help of NetSuite’s SuiteCommerce Advanced.
You may have NetSuite ERP or SuiteCommerce, or considered these products in the past, but it takes a skilled NetSuite Veteran team to implement and maintain NetSuite SuiteCommerce correctly. We here at the Seibert Consulting Group can assist with that, as Official NetSuite Solution Provider Partners. We know exactly what you need to make your eCommerce Business a success online. Contact us, and we will be happy to assist.
To find out more about upgrading NetSuite SiteBuilder to SuiteCommerce Advanced for your Business, to find out more about NetSuite SuiteCommerce extensions and custom applications offered by the Seibert Consulting Group, or to set up a free demo of the NetSuite SuiteCommerce Advanced platform, please contact the Seibert Consulting Group at 760-205-5251 or email the SCG Team at hello@seibertconsulting.com.
