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Test Gauge

They needed to unify their B2C and B2B eCommerce operations and provide a seamless experience for their dealer network.

SCG Case Study Test gauge

Client's Background

Test Gauge, Inc., the company behind ShopBackflow.com, is a leading provider of backflow testing equipment, tools, and services. Catering to both B2C and B2B customers, Test Gauge, Inc. recognized the need for a more sophisticated eCommerce and ERP solution to manage their growing business efficiently. Their goal was to streamline operations, enhance customer experience, and support their expanding product and service offerings.

Project Challenge

Test Gauge, Inc. faced several challenges, including the need to unify their B2C and B2B eCommerce operations, optimize their warehouse management, and provide a seamless experience for their dealer network. Additionally, their existing systems were insufficient to support complex product configurations and advanced financial management, leading to operational inefficiencies.

SCG NetSuite Solution

The Seibert Consulting Group (SCG Team) was engaged to deliver a comprehensive solution through their SuiteCommerce Advanced (SCA) QuickStart product. SCG Team’s approach included:

After conducting a thorough review of Test Gauge's existing setup, the SCG Team implemented a fresh SuiteCommerce Advanced version, which included a custom SuiteCommerce Advanced theme.

1. SuiteCommerce Advanced Implementation

  • Rapid Deployment: SCG Team successfully launched Test Gauge, Inc.’s B2C and B2B SCA web stores within 90 days, providing an integrated platform for their diverse customer base.
  • Franchise Master Portal: The implementation included SCG Team’s proprietary ‘Franchise Master’ portal functionality, enabling Test Gauge, Inc. to offer a self-service dealer portal with an integrated learning management system (LMS) for equipment training and certifications.

2. NetSuite ERP Implementation

  • ERP Stabilization: The SCG Team stabilized Test Gauge, Inc.’s existing NetSuite environment, addressing critical inefficiencies in warehouse management and financial operations.
  • BOM Configuration and Management: The team configured complex Bills of Materials (BOMs) within NetSuite, ensuring accurate tracking of components and manufacturing processes.
  • Advanced Financial Modules: Implementation of NetSuite Advanced Inventory Management (AIM), Advanced Revenue Management (ARM), SuitePayments, and SuiteAnalytics Warehouse to enhance financial reporting and operational control.

3. Warehouse Management System Implementation

  • RF-SMART Integration: The SCG Team replaced Test Gauge, Inc.’s existing NetSuite WMS with RF-SMART, a leading warehouse management system, to optimize inventory tracking, order picking, packing, and shipping processes.
  • Rapid Deployment: The RF-SMART WMS was fully implemented and operational within 90 days, minimizing disruption and ensuring continuity of operations.

Results

  • Enhanced Operational Efficiency: The integrated SuiteCommerce Advanced and NetSuite ERP solution streamlined Test Gauge, Inc.’s operations, reducing order processing times and improving inventory accuracy.
  • Improved Customer and Dealer Experience: The new B2C and B2B web stores, coupled with the dealer portal and LMS, provided a superior experience for customers and dealers, leading to increased satisfaction and loyalty.
  • Scalable Growth: With optimized eCommerce, ERP, and warehouse management systems, Test Gauge, Inc. is now well-positioned to scale their business and expand into new markets.
SCG Case Study Test gauge

Conclusion

The SCG Team’s expertise in SuiteCommerce Advanced and NetSuite ERP implementation, combined with their rapid deployment capabilities, has empowered Test Gauge, Inc. to achieve their operational and customer service goals. With a unified and optimized system in place, Test Gauge, Inc. is now better equipped to serve their customers and dealers, driving continued growth and success in the backflow testing industry.

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