Performix
They needed to integrate the iHerb Marketplace with their existing NetSuite ERP and Shopify Plus tech stack to streamline order management, fulfilment, and inventory tracking across their sales channels.
Client's Background
Performix, a leading provider of high-performance sports nutrition products, is known for its cutting-edge supplements and wellness solutions. Their products are distributed across major big-box retailers such as GNC and Amazon, as well as through their own direct-to-consumer website, PerformixDriven.com.
Project Challenge
Performix needed to integrate the iHerb Marketplace with their existing NetSuite ERP and Shopify Plus tech stack to streamline order management, fulfillment, and inventory tracking across their sales channels.
- Manual Order Management: Performix was manually processing iHerb orders, creating delays in order fulfillment and increasing the risk of errors.
- Tech Stack Integration: Performix needed a seamless integration between iHerb Marketplace, NetSuite ERP, and Shopify Plus to automate their order processing and shipping operations.
- EDI Requirements: The integration needed to support the specific Electronic Data Interchange (EDI) requirements of iHerb to ensure accurate data exchange.
SCG Team's Solution
Performix partnered with SCG Team to design a custom integration solution that would automate processes between the iHerb marketplace and their current systems, providing efficiency and real-time synchronization of orders, shipments, and inventory across multiple platforms.
1. iHerb Marketplace Integration
- The SCG Team developed a custom integration to connect iHerb's marketplace directly with Performix’s NetSuite ERP and Shopify Plus platform. This automated the flow of orders, shipments, and inventory management across all systems.
- Automation of Order Fulfillment: SCG Team automated the processing of outbound orders and shipping confirmations for iHerb orders, reducing manual intervention and increasing efficiency.
- Real-Time Data Synchronization: The custom integration ensured real-time syncing of order data between iHerb, NetSuite, and Shopify Plus, allowing for better visibility into inventory and fulfillment processes.
2. Partnership with SPS Commerce for EDI Integration
- SPS Commerce was leveraged to handle the EDI integration, ensuring that all data exchange between Performix and iHerb adhered to the proper standards.
- SCG Team’s Role as EDI Experts: SCG Team, one of SPS Commerce’s oldest and most trusted partners, provided the expertise to implement and manage the EDI requirements, ensuring compliance with iHerb’s specifications for purchase orders, shipping, and invoicing.
3. Integration of Shipping and Fulfillment Solutions
- SCG Team also integrated Performix’s existing eShipping Pre-Prod platform to manage shipping processes. This ensured that all shipping confirmations were processed seamlessly and tracked through NetSuite for accurate reporting and invoicing.
Outcomes
- Streamlined Operations: The custom integration significantly reduced the manual effort involved in processing iHerb orders, leading to faster and more accurate order fulfillment.
- Improved Data Accuracy: The real-time synchronization between iHerb, NetSuite, and Shopify Plus eliminated data discrepancies, allowing Performix to have full visibility over its inventory and order management processes.
- Efficient EDI Management: With the expertise of SCG Team and SPS Commerce, Performix was able to meet iHerb’s EDI requirements without issue, ensuring smooth data transfers between systems.
Conclusion
The SCG Team's custom integration for Performix not only optimized their order fulfillment process for the iHerb marketplace but also strengthened their overall eCommerce operations by uniting NetSuite, Shopify Plus, and iHerb into a single, seamless system. Performix is now better equipped to handle its growing online and marketplace sales, ensuring efficiency and scalability as the company continues to expand.
For businesses looking to integrate complex systems like iHerb into their existing tech stack, SCG Team, along with SPS Commerce, offers deep expertise in EDI and integration solutions tailored to meet the specific needs of eCommerce operations.
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