Marson Foods
They needed to leverage NetSuite for their Warehouse Management System to ensure smooth operations.
About Marson Foods
Marson Foods, a leading food manufacturer and distributor, specializes in supplying nutritious products to school districts and commercial food service operations across the United States. With a sophisticated 3PL distribution network and complex B2B use cases, Marson Foods faced significant challenges in managing their operations efficiently. Their existing NetSuite implementation was not adequately supporting their manufacturing and distribution processes, leading to inefficiencies in inventory management, order fulfillment, and tax compliance.
Challenges
Marson Foods needed to stabilize and optimize their NetSuite ERP system to handle their specific needs in food manufacturing and distribution. Additionally, they required comprehensive on-site training for their warehouse management teams to ensure smooth operations and better use of the system. The integration of Avalara’s sales and US tax management system was also crucial to streamline their tax compliance across multiple states.
SCG NetSuite Solution
The Seibert Consulting Group (SCG Team) was brought in to rescue and optimize Marson Foods’ NetSuite implementation. SCG Team’s approach included:
1. Warehouse Management System Optimization:
Reorganization and Redesign: SCG Team reorganized and redesigned the warehouse layout and processes in the NetSuite WMS system, implementing a new pick-and-pack and put-away strategy. This optimization significantly reduced receiving and fulfillment times.
Integration of Shipping Solutions: Through a partnership with ShipStation, SCG Team enhanced the fulfillment system, cutting shipping times by 250%, ensuring quicker delivery to customers.
2. On-Site NetSuite ERP Training:
Comprehensive Training Programs: SCG Team provided on-site NetSuite ERP training to the entire warehouse management team at Marson Foods, ensuring that all team members were proficient in using the system for their daily operations.
Customized Training Modules: Training modules were tailored to address the specific needs of Marson Foods’ manufacturing and distribution processes, including inventory management, order processing, and reporting.
3. Integration of Avalara Sales and Use Tax Management System:
Tax Compliance: SCG Team implemented Avalara’s sales and use tax management system, automating tax calculations and ensuring accurate tax reporting across multiple states. This included the Avalara Matrix Master product for streamlined tax management.
B2B Use Case Support: The integration supported Marson Foods’ complex B2B transactions, ensuring compliance with varying tax regulations.
Results
Enhanced Operational Efficiency: The reorganization of the warehouse and the integration of advanced scanning technology streamlined operations, allowing Marson Foods to handle increased order volumes effectively. On-site training ensured that the warehouse management team was proficient in using the NetSuite ERP system, leading to smoother operations and reduced errors.
Improved Customer Satisfaction: Faster shipping times and accurate order fulfillment led to higher customer satisfaction and loyalty, particularly with school districts and commercial food service clients. Enhanced customer service capabilities through streamlined operations and better system utilization.
Accurate Tax Compliance: The implementation of Avalara’s tax management system ensured precise tax calculations and reporting, reducing the risk of non-compliance and associated penalties.
Increased Sales Channels: Optimized B2B operations and tax compliance allowed Marson Foods to expand their sales channels and better serve their growing customer base.
Conclusion
The SCG Team’s expertise in NetSuite ERP optimization, comprehensive training programs, and tax compliance solutions has positioned Marson Foods for continued success and growth. With streamlined operations and enhanced customer service, Marson Foods is now better equipped to manage their manufacturing and distribution processes and serve their clients effectively. The SCG Team’s strategic solutions have helped Marson Foods maintain their reputation as a reliable supplier to school districts and commercial food service operations across the United States.
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