If you own a Shopify web store or even if you are just considering getting a Shopify or Shopify Plus web store, you might be wondering what sort of support options are available to you and how they actually work. You will be pleased to know that Shopify’s customer support is one of the reasons that this eCommerce platform is so popular. In this article, we will explore that popularity as it relates to the customer service that Shopify and Shopify Plus offers its merchants. If you are considering going with a Shopify or Shopify Plus web store this will allow you to evaluate their customer service and determine whether you want to work with this eCommerce platform.
Shopify has four basic support functions. The first support function that we will talk about is the Shopify / Shopify Plus documentation. There is a lot of documentation that comes with the Shopify / Shopify Plus platform. There is a comprehensive online manual that covers every single aspect of Shopify that you need to know to set up a Shopify store. It can be a little difficult to navigate and find exactly what you are looking for within the Shopify online manual, but it certainly is comprehensive. Shopify also has their e-commerce University in their member forums which can help you advice from other people that have stores on Shopify.
The second Shopify support type that will discuss is email support from Shopify. You can find the email contact form by clicking on the support link from any Shopify documentation page and then scrolling down so that you can see the three support options offered by Shopify standard edition. You can use email Shopify support at any time to contact Shopify but there are two other options that you can use if you need help from Shopify Support right away.
One of those options is live chat support for your Shopify store. Live chat is available from the Shopify experts 24 hours a day, 365 days a year. The great thing with the live chat is that you can instantly connect with someone who can help you and they’ll be able to look over your store to see where you’re having a problem. The live chat support operators are knowledgeable and helpful, and many people rate Shopify’s customer service very highly because of their service.
For those who have elected to enable the enhanced Shopify Plus platform, they will be assigned an Account Concierge, or Dedicated Account Manager, to their Shopify Plus Account. This representative functions as a Technical Account Manager, and over time develops a through knowledge of the particulars of your Shopify Plus implementation. This is one of the reasons, among many, that the Seibert Consulting Group Shopify Agency likes to work with our Clients on Shopify Plus, particularly for our Clients who are running the NetSuite ERP system underneath Shopify Plus. The dedicated Account Support is well worth the investment for our Seibert Consulting Group Shopify Plus Clients.
Finally, you have the ability to call Shopify at any time. Shopify has toll-free numbers for the United States, United Kingdom, Australia, New Zealand and Singapore. This is also a 24-hour, 365-day service that you can get in touch with quickly and get help for whatever problem that you may be experiencing. This is a bonus because if you are having a problem with your Shopify site you may be losing money with every hour that it’s down.
To find out more about Shopify or Shopify Plus solutions for your business, find out more about the Private Shopify & Shopify Plus Apps offered by the Seibert Consulting Group like Optimize Upsell, or to set up a free demo of the Shopify or Shopify Plus eCommerce platform, please contact the Seibert Consulting Group at 760-205-5251 or email the SCG team at hello@seibertconsulting.com.
