Concordia Supply
With increasing order volumes, the company needed a more agile, user-friendly eCommerce solution that could handle complex integrations.
About Concordia Supply
Concordia Supply, a family-owned business with deep roots in California since 1949, was in need of a digital transformation to better serve their expanding customer base. Known for supplying church resources, VBS, and ministry materials across the U.S., the company faced growing demands in eCommerce and customer experience. The SCG Team, experts in both NetSuite and BigCommerce, helped facilitate a smooth migration from SuiteCommerce Advanced to BigCommerce, all while maintaining their legacy of exceptional service.
Project Challenge
As Concordia Supply continued to scale, their existing SuiteCommerce platform posed several limitations. With increasing order volumes, the company needed a more agile, user-friendly eCommerce solution that could handle complex integrations, improve SEO performance, and streamline their order management workflows. This transformation needed to be seamless to avoid disrupting their mission of supporting churches and global ministries. Concordia Supply required not just a migration, but a scalable, future-proof solution that would also improve operational efficiency, all while maintaining real-time integration with NetSuite ERP.
SCG Team's Solution
Enter the SCG Team—California’s premier BigCommerce agency and the nation’s top U.S.-based BigCommerce-NetSuite integration experts. SCG Team designed and executed a smooth, highly customized migration from SuiteCommerce Advanced to BigCommerce. The key focus areas included:
- Seamless Data Migration: SCG Team meticulously handled the data transfer from SuiteCommerce to BigCommerce, ensuring that product catalogs, customer data, and historical orders were accurately transferred without any loss of information.
- Advanced Integration: Concordia Supply continued to rely on their NetSuite ERP for order processing, inventory management, and financials. SCG Team implemented a custom-built BigCommerce-NetSuite integration to ensure real-time sync between the two systems, ensuring that their backend operations remained seamless.
- Enhanced User Experience: Leveraging BigCommerce’s extensive customization capabilities, SCG Team revamped Concordia’s online storefront, improving user navigation, product searchability, and mobile responsiveness—key to enhancing the customer experience.
- Scalable Growth: As the business grew, SCG Team ensured that BigCommerce’s scalable infrastructure could handle higher traffic volumes, more SKUs, and growing customer demand, all while reducing operational complexities.
- BigCommerce-Optimized SEO: To address SEO challenges faced on SuiteCommerce, SCG Team implemented advanced SEO tactics, helping Concordia Supply to increase visibility, improve rankings, and drive organic traffic.
Results
The migration was a resounding success, transforming Concordia Supply’s eCommerce capabilities and setting the foundation for future growth. The integration of BigCommerce with NetSuite led to:
- Improved Efficiency: Streamlined backend processes and real-time inventory management with NetSuite led to faster fulfillment times and reduced operational errors.
- Enhanced Customer Experience: A more user-friendly website and improved mobile experience resulted in higher customer satisfaction and increased conversions.
- SEO Gains: BigCommerce’s SEO enhancements drove higher search engine visibility, resulting in increased organic traffic and sales.
- Scalability: With BigCommerce’s scalable platform, Concordia Supply is now well-positioned to continue expanding their reach and serving their mission-driven customer base.
Conclusion
Concordia Supply’s partnership with SCG Team not only resulted in a seamless migration but also set a new standard for operational efficiency and customer satisfaction. SCG Team’s expertise as the top BigCommerce-NetSuite integration experts helped Concordia Supply embrace the future of eCommerce, all while staying true to their mission of serving churches and ministries around the world.
The move to BigCommerce has equipped Concordia Supply to continue thriving in the eCommerce space, all while leveraging the full power of their NetSuite ERP.
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